REFUND POLICY

Last Updated: September 26, 2026

At Lennox Lark, each order is prepared with care, and many of our products are hand-poured in small batches or made to order. We want you to feel confident when purchasing from us and to know what to expect if something is not quite right.

Returns

Because our candles and home-fragrance products are fragrance-based and many are made to order, we are unable to accept returns or exchanges based solely on fragrance preference.

Fragrance is highly personal, and individual scent perception may vary. Product descriptions and fragrance notes are provided to help you select a fragrance, but they cannot guarantee that every fragrance will appeal to every customer.

If you believe there is another issue with your order, please contact us at hello@lennoxlark.com so we can review your concern.

Damaged, Defective or Incorrect Items

We carefully inspect and package every order before it leaves our studio. Occasionally, however, a product may be damaged during transit or an order may arrive incorrectly.

If your order arrives damaged, defective, or incorrect, please contact us at hello@lennoxlark.com as soon as possible after delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs of the product

• For shipping damage, photographs of the exterior and interior packaging

Please retain all packaging materials until your claim has been reviewed.

Once we have reviewed the information provided, we will determine the appropriate resolution, which may include a replacement, refund, store credit, or other suitable remedy.

Natural Variations in Handcrafted Products

Lennox Lark products are handcrafted, and slight variations may occur from one piece to another.

Minor differences in wax appearance, surface texture, color, label placement, or other handmade characteristics are natural and do not necessarily indicate that a product is defective.

Changes in temperature during shipping may also cause minor cosmetic changes to candle wax, such as frosting, slight discoloration, wet spots, or surface variations. These conditions typically do not affect the performance or fragrance of the candle and are not considered defects.

Used or Burned Candles

For safety and quality reasons, we are generally unable to accept returns of candles that have been burned or otherwise used.

If you experience what you believe to be a performance or manufacturing issue with a candle after use, please contact us at hello@lennoxlark.com with your order number, photographs, and a description of the issue.

We will review the matter individually.

Order Cancellations

If you need to cancel your order, please contact us at hello@lennoxlark.com as soon as possible.

Orders may be canceled before they have entered fulfillment.

Because many Lennox Lark products are made in small batches or prepared specifically for each order, we cannot guarantee that an order can be canceled once fulfillment has begun.

Orders that have already shipped cannot be canceled.

Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

Please allow time for your bank, credit-card company, or payment provider to process and post the refund after it has been issued.

Original shipping charges are generally nonrefundable unless the refund results from an error on our part or the product arrived damaged or defective.

Exchanges

Because of the nature of our fragrance products, we do not offer routine exchanges for fragrance preference.

If you received an incorrect or defective item, please contact us so we can determine the appropriate resolution.

Sale & Promotional Items

Unless otherwise required by law, items designated as final sale at the time of purchase are not eligible for return, exchange, or refund except when the item arrives damaged, defective, or incorrect.

Promotional discounts cannot be applied retroactively to orders placed before a promotion began.

Gift Cards

Gift cards are nonrefundable and cannot be redeemed for cash except where required by applicable law.

Packages Returned to Sender

If an order is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or another circumstance attributable to the recipient, we will contact you regarding available options.

Additional shipping charges may apply if you request that the order be reshipped.

Any refund issued for a returned-to-sender package may exclude the original shipping charges and any additional carrier charges incurred, to the extent permitted by law.

Lost or Missing Packages

If your package appears to be lost or is marked as delivered but cannot be located, please contact us at hello@lennoxlark.com.

We may ask you to confirm your shipping address, check with household members or neighbors, and allow additional time for the carrier to complete delivery or update tracking.

We will work with you to review the circumstances and determine the appropriate next step.

Carrier delays, theft following confirmed delivery, and other circumstances outside our direct control will be reviewed individually.

Questions About Your Order

If there is a problem with your Lennox Lark order, we want to hear from you.

Please contact:

Lennox Lark LLC
Email: hello@lennoxlark.com

Please include your order number whenever possible so we can assist you more efficiently.

Lennox Lark
Fragrance for Beautiful Living.