SHIPPING & RETURNS

We believe receiving a Lennox Lark order should feel as considered as the fragrance itself. Below is what you can expect once your order is placed.

Processing Time

Our candles are hand-poured in small batches, and many are made to order. Please allow 3–5 business days for your order to be carefully prepared before shipping.

During holidays, collection launches, and other high-volume periods, processing times may occasionally be extended. If we anticipate a significant delay, we will make every effort to keep you informed.

Please note that processing time is separate from carrier transit time.

Shipping

We offer complimentary standard shipping on U.S. orders of $100.00 or more.

For orders below $100.00, available shipping methods and rates will be displayed at checkout.

Orders are generally shipped Monday through Friday during cooler months. During periods of extreme heat, we may adjust our shipping schedule to help protect candles from prolonged exposure to high temperatures in transit or over a weekend.

Orders are not shipped on weekends or carrier-observed holidays.

At this time, we ship within the United States only and do not offer international shipping.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow additional time for the carrier to receive, scan, and activate tracking for your package.

P.O. Boxes & Military Addresses

Orders shipping to P.O. Boxes and APO/FPO addresses may require USPS service and may have different delivery times or available shipping options.

Applicable shipping methods will be shown at checkout.

Please Review Your Shipping Address

We kindly ask that you review your shipping address carefully before completing your purchase.

If you notice an error after placing your order, please contact us at hello@lennoxlark.com as soon as possible. We will make every effort to update the address before your order ships, but changes cannot be guaranteed once an order has entered fulfillment.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided at checkout.

Lost, Delayed or Missing Packages

Occasionally, a package may experience an unexpected delay while in transit.

If your tracking information shows a delay or your order has not arrived when expected, please allow time for the carrier's tracking information to update.

If your package appears to be lost or is marked as delivered but cannot be located, please contact us at hello@lennoxlark.com. We may ask you to confirm your shipping address, check with household members or neighbors, or contact the carrier as part of the delivery investigation.

Although carrier delays and delivery issues can occur outside our direct control, we will do our best to assist in determining what happened and identifying the appropriate next step.

Damaged or Incorrect Orders

Every Lennox Lark order is carefully packaged with the intention that it arrives beautifully and safely.

If your order arrives damaged, defective, or incorrect, please contact us at hello@lennoxlark.com as soon as possible. Include your order number, along with clear photographs of the item and, in the case of shipping damage, the exterior and interior packaging.

Once we have reviewed the issue, we will work with you to arrange an appropriate replacement or resolution.

Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@lennoxlark.com.

Orders may be canceled before they have entered fulfillment. Once an order has entered fulfillment or has shipped, cancellation cannot be guaranteed.

Returns & Exchanges

Because our home-fragrance products are fragrance-based and many are made to order, we want to ensure that returns and exchanges are handled thoughtfully and appropriately.

For complete information regarding return eligibility, exchanges, refunds, and applicable time limits, please review our Refund Policy.

If there is an issue with your order, please contact us. We are always happy to assist.

Questions?

For questions regarding shipping, delivery, or your order, please contact us at hello@lennoxlark.com.

Lennox Lark
Fragrance for Beautiful Living.