TERMS OF SERVICE

OVERVIEW

This website is operated by Lennox Lark, LLC (“Lennox Lark,” “we,” “us,” or “our”).

Throughout the site, the terms “we,” “us,” and “our” refer to Lennox Lark, LLC. We offer this website, including all information, products, tools, and services available through this site, conditioned upon your acceptance of these Terms of Service and any policies referenced herein.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree with these Terms, please do not use the website or our Services.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products to you.

1. ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence or that you have given permission for any minor dependents under your care to use this site.

You may not use our products, website, or Services for any unlawful or unauthorized purpose or violate any applicable laws in connection with your use of the Service.

You must not transmit viruses, malware, destructive code, or other material intended to interfere with the operation or security of our website.

A violation of these Terms may result in termination of your access to our Services.

2. GENERAL CONDITIONS

We reserve the right to refuse or cancel service or orders where reasonably necessary, including in cases of suspected fraud, misuse of the website, violation of these Terms, product availability issues, or errors in product or pricing information.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, website content, or access to the Service without our express written permission.

3. PRODUCTS & AVAILABILITY

Lennox Lark products are hand-crafted and may be produced in small batches or made to order.

Because of the handmade nature of our products, minor variations in appearance, wax finish, label placement, color, or other characteristics may occur from one item to another. These natural variations are part of the handcrafted process and do not necessarily constitute product defects.

We make reasonable efforts to display product photographs, colors, descriptions, fragrance information, vessel finishes, and other details as accurately as possible. However, colors and other visual characteristics may appear differently depending on your device, screen, lighting, or display settings.

Product availability is subject to change without notice. We reserve the right to discontinue products, fragrances, collections, sizes, vessels, or other offerings at any time.

We may also limit quantities available for purchase when reasonably necessary.

4. FRAGRANCE & PRODUCT EXPERIENCE

Fragrance is a personal and subjective experience. Individual perceptions of a fragrance may vary.

Fragrance descriptions, notes, and scent profiles provided on our website are intended to communicate the general character and composition of a fragrance. They do not guarantee that every customer will perceive or experience a fragrance in exactly the same way.

Cold throw, hot throw, fragrance strength, and overall scent experience may also vary depending on factors such as room size, airflow, candle placement, environmental conditions, and individual fragrance sensitivity.

Please follow all candle-care, burning, and product-use instructions provided with your product or made available on our website.

Lennox Lark home-fragrance products are intended solely for their labeled household use.

5. PRICES & MODIFICATIONS

All prices displayed on our website are subject to change without notice.

We reserve the right to modify, suspend, discontinue, or change any product, fragrance, collection, promotion, or portion of the Service at any time.

Promotions, discount codes, special offers, and sales may be subject to additional conditions and expiration dates and may not be combined unless expressly stated.

The availability of a promotion, fragrance, collection, or product at one time does not guarantee future availability.

6. ORDERS & BILLING INFORMATION

We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary.

This may include orders affected by suspected fraud, unauthorized payment activity, inventory or product availability issues, pricing or listing errors, or orders that appear to have been placed for unauthorized resale.

If we change or cancel an order after it has been submitted, we will make reasonable efforts to notify you using the contact information provided with your order.

You agree to provide current, complete, and accurate billing, shipping, payment, and contact information when placing an order.

You are responsible for reviewing all order information, including product selections, quantities, fragrance selections, and your shipping address, before completing your purchase.

7. SHIPPING, RETURNS & REFUNDS

Order processing, shipping, delivery, cancellations, returns, exchanges, damaged products, and refunds are governed by our Shipping & Returns Policy and Refund Policy, which are incorporated into these Terms by reference.

Please review those policies before completing your purchase.

Because many Lennox Lark products may be handcrafted, made in small batches, or made to order, processing times may vary. Any processing-time estimates provided on our website are estimates and are separate from carrier transit times.

Once an order has been transferred to a shipping carrier, delivery schedules may be affected by circumstances outside our control.

8. CANDLE & PRODUCT SAFETY

Customers are responsible for following all safety instructions, warning labels, candle-care guidance, and product-use instructions provided with Lennox Lark products.

Never leave a burning candle unattended.

Keep burning candles away from children, pets, drafts, vibrations, and flammable materials.

Always place candles on a stable, heat-resistant surface and follow recommended wick-trimming, burn-time, and extinguishing instructions.

Discontinue use of a candle when the amount of wax remaining reaches the minimum level identified in our candle-care guidance or product instructions.

Please review our Candle Care information for additional guidance regarding the safe and proper use of our candles.

Failure to follow product warnings, candle-care instructions, or generally accepted candle-safety practices may increase the risk of property damage or personal injury.

9. ACCURACY OF WEBSITE INFORMATION

We make reasonable efforts to ensure that information presented on our website is accurate and current.

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, fragrance information, pricing, promotions, shipping charges, processing times, availability, or other information.

We reserve the right to correct errors, update information, or cancel affected orders when appropriate, subject to applicable law.

We are not obligated to update, amend, or clarify information on the website except as required by law.

10. THIRD-PARTY SERVICES & LINKS

Our website may provide access to third-party services, applications, payment processors, tools, websites, social-media platforms, or other resources.

We are not responsible for the content, privacy practices, security, availability, products, services, representations, or practices of third-party websites or services that we do not control.

Your use of third-party services may be governed by the terms, conditions, and privacy policies of those third parties.

Links to third-party websites are provided for convenience and do not necessarily constitute our endorsement of those websites, products, or services.

11. INTELLECTUAL PROPERTY

Unless otherwise indicated, the content appearing on this website—including the Lennox Lark name and branding, product and collection names, photographs, graphics, artwork, written content, product descriptions, designs, logos, packaging concepts, website design elements, and other original materials—is owned by or licensed to Lennox Lark, LLC and is protected by applicable intellectual-property laws.

You may not reproduce, duplicate, distribute, modify, publish, display, sell, commercially exploit, repurpose, or create derivative works from our protected content without prior written permission.

Nothing contained on this website grants you any license or right to use any trademark, trade name, logo, copyright, or other intellectual property belonging to Lennox Lark, LLC without our express written permission.

12. USER CONTENT, REVIEWS & SUBMISSIONS

If you submit a product review, photograph, comment, testimonial, suggestion, feedback, or other content to us or through our website, you represent that you have the right to provide that content and that it does not violate the rights of another person or entity.

You agree not to submit content that is unlawful, threatening, abusive, defamatory, obscene, fraudulent, misleading, or that infringes another party's intellectual-property, publicity, or privacy rights.

We may moderate, decline to publish, or remove content from areas of the website we control when appropriate.

The submission of a review or other content does not guarantee that it will be published or remain published on our website.

13. PERSONAL INFORMATION

Your submission and our handling of personal information through the website are governed by our Privacy Policy.

Where applicable, information regarding certain privacy rights and opt-out choices may also be available through our Your Privacy Choices page or other privacy tools made available through our website.

Please review our Privacy Policy for information about how we collect, use, disclose, and protect personal information.

14. PROHIBITED USES

You may not use our website or Services:

For unlawful or fraudulent purposes;
To violate applicable laws or regulations;
To infringe our intellectual-property rights or those of others;
To submit false or misleading information;
To transmit malicious code, viruses, or other harmful technology;
To collect or track another person's personal information unlawfully;
To spam, phish, scrape, crawl, or otherwise misuse the website;
To interfere with or circumvent website or Service security; or
To engage in conduct that disrupts or damages the website or our ability to provide Services.

We reserve the right to restrict or terminate access to our website or Services for violations of these Terms.

15. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.

We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.

We make reasonable efforts to provide accurate information about our products, but we do not warrant that product descriptions, fragrance descriptions, photographs, colors, availability, or other website content will always be entirely free from error.

Nothing in these Terms excludes or limits warranties, rights, or remedies that cannot lawfully be excluded or limited.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Lennox Lark, LLC, and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from or relating to your use of the website, services, or products.

This includes, where permitted by law, damages arising from loss of data, loss of revenue or profits, loss of business opportunity, or other indirect losses.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.

17. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Lennox Lark, LLC and its owners, employees, contractors, service providers, and affiliates from third-party claims, liabilities, damages, or reasonable expenses arising from your material violation of these Terms, applicable law, or the rights of another party.

18. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

19. TERMINATION

These Terms remain effective unless terminated by you or by us.

You may stop using our website or Services at any time.

We may suspend or terminate access to our Services where reasonably necessary because of a violation of these Terms, suspected unlawful activity, fraud, misuse, or other conduct that may harm Lennox Lark, our customers, our website, or third parties.

Provisions that by their nature should survive termination will remain effective after termination.

20. ENTIRE AGREEMENT

These Terms, together with the policies and other terms incorporated by reference, constitute the agreement between you and Lennox Lark concerning your use of the website and Services and supersede prior agreements concerning that use.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party solely because that party prepared the Terms.

21. GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services will be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

22. CHANGES TO THESE TERMS

We may update these Terms of Service periodically.

The most current version will be posted on this page with an updated “Last Updated” date.

It is your responsibility to review this page periodically for changes.

Your continued use of the website following the posting of revised Terms constitutes acceptance of those Terms to the extent permitted by applicable law.

23. CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Lennox Lark, LLC
North Carolina, USA
Email: hello@lennoxlark.com